Terms and Conditions
By using our services at blu you agree to bound by the following terms and conditions. It does not affect your statutory rights
Our key Terms & Conditions:
Re-processing limited to cleaning and pressing: Within 24 hours, Free of Charge
Timeframe to report missing garments: Customers are responsible to check the order before leaving the premises
Timeframe to report a complaint, damage, return: 24 Hours
Maximum liability in the case of damage or loss: If deemed at fault by manufactuer 10x the garment cleaning price, if your item value exceeds this you must notify us before your items are processed
General Terms and Conditions:
What makes us stand out is that we do not use perchlorethylene, the toxic solvent historically used by dry cleaners to clean delicate clothes.
Instead we use a proven process called wetcleaning, based on water, biodegradable detergents and very specific cycles in very sophisticated cycles.
By trusting us with your items you recognise that we will not be using perchlorethylene (“dry cleaning”) to clean your clothes (as might be indicated on the care label), and that we will be using our wetcleaning technology for delicate garments.
1.1 Prices and VAT
All quoted prices are inclusive of the value added tax at the prevailing rate (currently 20%) and are subject to change without notice.
Our prevailing price list is shown on our website. Note that supplements apply for example for specific items (e.g. designer or luxury labels), items with delicate features (e.g. leather patches, beads) or for express turnaround.
All prices indicated on our website or paper price lists for all our activities are indicative, and might vary based on the specificities of the item (e.g. delicateness, brand, fabric, colour). The final price will be confirmed in store after inspection of the garment and determination of the complexity of the work.
1.2 Payment terms
All invoices must be paid ideally at drop-off, and at the latest at the time of collection of garments or prior to delivery. We reserve the right to retain your goods until payment in full is received. We unfortunately do not currently accept cheque payments. Due to recent cases of fake £50 notes, we have also had to stop accepting £50 notes.
For delivery clients, payment must be made via credit/debit card prior to the items being delivered (we are not able to accept cash payment for deliveries). We will ask you to register your credit/debit card details in our system (encrypted), so we can apply payment at each collection.
1.3 Offers and Loyalty Card
All vouchers and offers, whether displayed on the website, advertisement, leaflet or any other means, have no monetary value and cannot be exchanged fully or partly for cash. They can only be redeemed as part or full payment on an order.
If a voucher is for more than the item cost in one order, the balance cannot be carried over to a future order.
Vouchers are for the items specified only, and not exchangeable or transferable for other items or orders.
Vouchers for multiple items are for items placed in the same order, unless otherwise stated.
All offers and vouchers terminate at the end of the calendar year of issue, unless otherwise stated. Only one offer can be used per transaction.
Customers may receive a loyalty card, you must spend over £10.00 in a single transaction to receive a loyalty stamp, on stamps 5 and 10 the offers may only be redeemed when you spend over £10.00. Stamps will not be received in conjunction with any other offers or promotions. Stamps will only be received on dry cleaning, laundry and pressing services. Therefore excluding alterations, wedding dress cleaning, leather/suede cleaning and in-store products.
1.4 Drop-off and collection
It is important that you check your garments on collection as we will only accept responsibility for garments up to twenty four (24) hours from collection or delivery should you use our online booking services.
In the event that garments are not collected within hundred (90) days, we reserve the right to dispose of them by giving them to charities as we see fit and shall not be held liable for any loss that you may suffer in such an event. We will of course try to contact you before disposing of your items, but cannot guarantee it.
1.6 Timeliness of processing
We endeavour to make every effort to process garments within the agreed timeframe, however shall not be liable for delays and we shall contact you if we wish to extend our usual turn around time. Timeframes do not form a contract and we may extend times due to but not limited to volume and other external factors.
2. GARMENTS CARE
2.1 Challenging garments
We make a cosncious effort to adapt and identify any issues that may arise during the cleaning process, and you will be notified of these risks prior to cleaning. This could be due to the age, delicacy, fabric, colour and pre existing damage.
If you authorise us to proceed (“at owner’s risk”), it implies that you assume full responsibility for any damage to the garments, and that we will not be held liable for any damage caused. You will be asked to sign a waiver of acceptance based on this, alternatively if issues are only notified over the phone you must send us an email outlying your liability to firstname.lastname@example.org.
All garments should have readable care labels any items, with missing unreadable implies acceptance to the owner.
In the occasion we are unable to contact you or gain consent the garment will be returned untreated.
All cleaning is done on site however on some occasions garments may be sent to third parties for additional care. Such as household items, leather and other specialist items. We are completely responsible and maintain full control of the garment movement.
In such occasions we may reserve the right to ask a third party to use different cleaning methods to include but not limited to solvent use if we believe the result will be more effective.
All leather and fur items are treated entirely at customer risk. Worn/old skin may become damaged during the cleaning process.
All items of tailoring are subject to owners risk, you will be measured in store and garments will be altered to the specifics outlined in store therefore once altered will not be subject to compensation.
2.2 Re-cleaning policy
Each garment is thoroughly inspected before packed for collection to ensure it meets our rigorous quality check process. Please note that we do not always guarantee the removal of stains, items will be marked notifying you if we were unable to remove the stain. To ensure a more effective stain removal process please identify the stain at the time of dropping garments . However, in line with section 2.1 we will not treat stains if we believe it will cause further damage to the garment.
An extra charge may apply where garments need extra treatment. However, as stated above, we cannot guarantee that a stain will be removed. However the cleaning will still apply.
If you are not satisfied with the quality of our cleaning, we will re-clean and/or re-press your item free of charge if we are notified in the standard period specified above. The item will need to be unworn, returned in the original packaging. If we suspect that the item has been worn, we reserve the right to refuse to re-clean or re-press.
2.3 Damage to garments
In the unlikely event of damage please inform us within twenty four (24) hours of receiving your garment.
Your garments are treated with the utmost of care whilst they are left with is. Using the most effective and efficient methods to clean and care for them. However we cannot assume responsibility for weak fabrics or defects such us age and damage incurred during wear.
Our liability with respect to any lost or damaged to garments caused by us shall not exceed the lesser of (10) times our charge for cleaning that garment or the depreciated value of the item as determined by the Textile Service Association (TSA) fair compensation guidelines, regardless of brand or condition. All claims for damage must be notified in writing.
In the event of a complaint for damage or loss due to our negligence, we will have 4 weeks to investigate or rectify the damage on the garment in question. Only then will we proceed to give fair compensation. However if we believe we are not at fault you will be able to arrange an independent analysis who will determine the fault (for example ).
Any complaints or potential claims must be returned unworn or unused with the original packaging that the item was collected in. Failure to do so will invalidate any potential complaint/claim.
Whilst we make every effort to take the best care of anything left on our premises, we do not accept any claim with regards to lost belts, buckles, buttons, hoods.
In the case of a complaint, and where the Company has tried to contact the customer to solve the situation, the complaint will be deemed void if left unanswered by the customer for a period of 2 month.
3. DELIVERY POLICY
3.1 Garments care
Count discrepancies must be reported within twenty four (24) hours of our delivery of your garments. After that we will not assume any responsibility for damaged or missing items. We are not responsible for any loss after delivery to your doorman, concierge or other authorised person.
3.2 Late deliveries
We have spent many hours and tested a range of different procedures to help ensure that your dry cleaned garments arrive when expected. We will do everything we can to keep you fully informed using every form of communication. If we are unable to deliver in the specified time slot we will arrange another slot that is mutually agreed.
If, after placing the order, a customer becomes aware the driver will not be able to collect or deliver to their address at that time due to any circumstances, the customer must inform the company as soon as possible. Subject to availability.
3.3 Failure to receive
For selected areas, we offer a free collection and delivery service for orders above £25. Should the order be lower than £25, then the order will be topped up to £25.00.
If the driver visits the address within the scheduled time and there is no response or is unable to gain access, the customer will be informed. In such circumstances, the company will endeavour to agree another convenient time, but this would be subject to availability by time and date. The company reserves the right to terminate the account of a person or address where this occurs repeatedly. The redelivery will be charged £5.
The company reserves the right to not accept an order or cancel an order if there is reason to suspect staff may be at risk of physical or verbal abuse or if there have been problems of the customer not opening the door to a collection for previous delivery or difficulties to access the premises. The customer will be responsible to collect all the items from the ground floor.
4.1 Personal items
Please check all of your garments for money, jewellery or other valuables prior to depositing them with us. If we find any valuables in your garments, we will make every effort to return them to you but we cannot be held liable for the loss of any such articles that are left in garments or garment bags.
We will use your customer information in the regular course of providing services to you and to provide you with general information on our Company. We respect your privacy and warrant that any information you give us will be held with the utmost care and security, and will not be used in ways to which you have not consented. Providing us with correct and up to date personal information allows us to better serve you by (1) contacting you about any issues which may arise during the handling of your garments; (2) mailing to you special promotional materials; and (3) processing your credit card payments.
4.3 Right to decline service
We reserve the right to decline services to any customer including but not limited to circumstances of actual or implied physical or verbal abuse towards our company or our employees, if we assess that the result will not be satisfactory, that the risk is too high for the item or for our equipment.
These terms and conditions are governed by the laws of England and will be interpreted in accordance with the English courts. The English courts shall have exclusive jurisdiction to settle any claim or dispute which might arise out of or in connection with these terms and conditions.
4.5 Suggestions and complaints
Please send all suggestions and complaints directly to email@example.com. Alternatively any issues that require immediate assistance please call 01753631144.